FREE RETURN SHIPPING
FREE RETURN SHIPPING ON CANADA ORDERS RETURNED WITHIN 10 DAYS OF DELIVERY! ALL MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE.
Returns postmarked within 10 days from delivery qualify for free return
shipping. Don't care about free return shipping? Return up to 30 days
from your delivery date with only a $7 return fee- we'll just deduct
it from your refund!
• Return packages must be postmarked within 30 days of the order delivering to
you. Return packages postmarked after this time frame will be subject
to denial and sent back to you.
• Return packages postmarked
within the first 10 days of the delivery date qualify for free return
shipping. Return packages postmarked after the first 10 days of
delivery will have a $7 fee deducted from the refund amount.
No returns, refunds, or online credits are available for final sale
items of any price.
• Returns must be received in new condition;
unworn, unwashed, and with the hygienic liner and tags intact.
Shoes must be returned in their original shoe box. The shoe box
should not be used as a shipping box, it should be packed in a
separate box or shipping mailer.
• Items sold as sets must be
returned with the correct sizes, as sold.
• Items returned with
obvious use, makeup, animal hair, dander, deodorant, perfume, or
otherwise do not meet our Return Policy mentioned above will be
subject to denial and shipped back to you.
• Gift cards cannot
be returned or refunded.
CHICELY reserves the right to limit service to customers that show excessive return activity.
Online exchanges are limited to exchanges for the same item in a different
• Orders placed using Afterpay, Klarna, or paid in full
with Store Credit are not eligible to exchange. If you used one of
these payment methods, please see our Return Policy for information
on how to return.
• Online exchanges are available one time per
• Online exchanges are limited to shipping addresses in
• Final sale items over $25 are eligible to be exchanged for a different size, if available. We do not offer exchanges for final sale items under $25. No returns, refunds, or
online credits are available for final sale items of any price.
•Online exchanges are shipped using standard shipping.
exchanges must be initiated within 30 days from delivery of the
• You must postmark your original item within 10 days of
the date you initiate the exchange online to avoid being charged for
the new item, as well as a $7 fee for the return shipping.
you have been charged for the new item, we will refund the cost of
the original item after we receive it at our returns facility.
All items that are sent back as an exchange need to follow the
applicable terms from the Return Policy. Items that do not meet the acceptable conditions listed in the Return Policy will be subject to denial.
With your email and order number. Follow the steps to initiate your return
and retrieve your return label within 30 days of delivery.*
If you have a CHICELY account, you can also manage multiple orders and returns in one place by logging in and viewing your account’s order
*When returning or exchanging items with our labels, a $7 return shipping cost will be deducted from your refund amount if your return or exchange is postmarked more than 10 days from the day you received your order.
Making a size exchange is easy! Login here with your email and order number. Follow the steps to initiate your exchange and retrieve your return shipping label for the item you’re sending back.
We will send you a new size of the item you are exchanging at no cost.
You are only charged if you fail to return the unwanted size within 10 days of initiating an exchange.
*When returning or exchanging items with our labels, a $7 return shipping cost will be deducted from your refund amount if your return or exchange is postmarked more than 10 days from the day you received
A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received at our warehouse. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts.
CHICELY processes returns for Klarna and Afterpay orders exactly like orders
made with other payment methods. Once your return is initiated in your CHICELY account, CHICELY will send a refund transaction to the original payment method. They will adjust your payment plan accordingly starting with the last payment installment and working backward. Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value. For more info on each installment payments refund policies for Afterpay here and Klarna here.
Online exchanges are available one time, per item.
Yes. To save on shipping, time, and packaging materials, you can return
items from multiple orders as long as you include the corresponding
order numbers for each item inside the package.
We recommend you print out the return form for each order, or write each
order number on a slip of paper and include it inside your return
package. Packages received without proper order identification may
result in errors or long processing times.
In order to qualify for free return shipping, your return package must be postmarked within the first 10 days of delivery.
Didn't get it postmarked within 10 days? If you used our shipping label, $7 will
be deducted from your merchandise refund for each return package sent
after the 10 day period.
•Items returned with obvious use, makeup, animal hair, dander, deodorant,
perfume, or similar product stains.
• Shoes returned without a
box or with damage to the box may be denied.
• Beauty & Wellness products that have been used and/or returned with a broken
seal and/or without their original packaging.
• Handbags & Purses that are sold with a dust bag and are returned without their
• Items sold as sets that are not returned as a set.
Final Sale items returned for refund rather than exchange.
Returns postmarked after the Return window has ended.
Chicely is not responsible for personal or non-Chicely items returned to our warehouse. We recommend carefully packaging your return and ensuring you are only including products you intend to return to Chicely.
We accept return packages postmarked within 30 days from the delivery
date. If your return is postmarked after this time frame, your return
will be denied and sent back to you.
We accept exchanges
within 30 days of the item’s delivery date. Items initiated for
exchange must be postmarked for return within 10 days of initiation.
If the item you are exchanging is not postmarked within 10 days, you will be automatically charged for the cost of the new item.
Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
If you choose to be refunded in CHICELY Online Credit, you will receive an additional $5 in CHICELY Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
Promotional value is subject to adjustment. For promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.